Refund policy

Because all fabric kits and yardage is cut to order, we do not accept returns. However, if there is an issue with your order or you have any concerns, please reach out. We want to make it right. Due to the limited edition nature of many of our products, we ask that you reach out within 14 days of receipt. 

We have a 30-day return policy on manufacturer precuts, which means you have 30 days after receiving your item to request a return. You must return the precuts unused, in the original packaging. That means with all labels and any ribbons in their original state. 

To start a return, you can contact us at customerservice@secretstitch.co

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@secretstitch.co. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please do this as soon as possible, as many items are limited stock. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like cut kits and cut yardage. 

Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.